Faq

Board Questions

How long will I have to wait for my new board?

Currently our turnaround is 6 - 8 weeks. Sometimes this can take longer due to bottle necks in production, or faster if all aligns.

How much are Awesome surfboards?

Prices vary depending on the board model, size and materials/extras. You can view our current price list here, but if you still have questions, please don't hesitate to email us with questions directly.

Ordering Questions

Why should I become a registered user?


When you register and create your account with awesomesurfboards.com, we’ll securely keep track of your information to ensure a simplified checkout process. You’ll also be able to store all your addresses and check your order history.

Can I place an order without registering?


Yes, you can. You can bypass registering by selecting guest checkout in the login page during checkout.

How do I change or cancel an order?


If for any reason you would like to change your order, please contact customer service at info@awesomesurfboards.com as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

What are my payment options?


We accept Visa, MasterCard, Discover, American Express and PayPal.

Are purchases on this website tax free?


We collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the state of California.

I have a promotional code, where do I enter it?


In the Shopping Cart, before proceeding to Checkout, there is a box labeled “Discount Codes”. Enter your code here and then click “Apply Coupon”. Coupon codes are case sensitive. When applying a coupon code, please make sure you see the code applied to the order before checking out. Please note that once an offer has expired Awesome Surfboards is unable to honor the special offer. Sales and special offers are only valid the length of time specified.

Misc Questions

Can you tell me when new products or special promotions are announced?


Yes. Simply register with us when you purchase and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. You can also enter your name and email in the Newsletter Sign-up in the footer and we will also inform you.

How can I find answers to any additional questions I may have?


Please email us at info@awesomesurfboards.com and we will happily answer any additional questions.